Acuvate’s support model enables customers to optimize and standardize their processes, resulting in measurable Efficiency Improvement. We adopt a three-phased approach for our support methodology:
- Transition
- Stabilization
- Continuous Improvement
Key support functions are:
- Helpdesk
- Configuration
- Bug fixing and enhancements
- Performance Optimization
- Housekeeping activities such as patch application, backup and monitoring
Our support services are available in a dedicated as well as shared services model and include following services