Customer Portal Solutions

Business these days are fumbling to manage customer expectations to stand the pace. Customers are increasingly expecting self-service access to accurate information, rather than making calls or sending multiple emails for a specific information. With Acuvate’s Customer Extranet Portal, you can give them access to the related information avoiding delays due to overstuffed inboxes or long call waits.

Extranets signify the highest level of maturity in an organization’s collaboration initiatives. They help in faster collaboration, efficient business process management and also open new revenue channels. Be it your customers, vendors or partners, SharePoint’s powerful features provide the best platform to bring your extranet to life. Our customer portal offerings is a ideal collaboration tool for communication, collaboration , data management and business process automation.

In addition to be able to differentiate yourself from others, by better serving your customers information needs, Acuvate’s Customer portal software also benefits an organisation with reduced support costs, enhance ROI, create personalization, more financial visibility and build better relationships.

Functional Features

Order Management

  • Get Quotes
  • Place Orders
  • Draft Orders
  • Order Templates
  • Track Orders
  • Search Orders
  • Order fulfilment
  • 360° view of order

Finance Management

  • Finance Dashboards
  • Finance Reports
  • View Invoices, payments, Credit Limits, etc.
  • View by Company Code

Communicate & Collaborate

  • Announcements
  • Promotions
  • Discussion forums
  • Gamification
  • Self Service

Contract Management

  • Search Contracts
  • View Contract Information

Deliveries Management

  • Search Deliveries
  • Track Deliveries

Other Services

  • Master Data Management
  • Self Service User Management

Non Functional Features

ERP Integration

  • Services for ERP Integration ( Real time )
  • SAP, Oracle, CRM, etc.
  • Industry specific Line of Business ( LOB) Applications, Integration ready.
  • SAP NETWEAVER GATEWAY INTEGRATION 2.0 Certified

Highly Configurable

Features and Instances are configurable by

  • Country
  • Sales Organizations
  • Customer

Personalization

  • Bookmark favorite contracts
  • Bookmark favorite actions
  • User Specific Content ( Announcements, News, Promotions, etc.)
  • Notifications for important events on the portal

Rich User Experience

  • Mobile ready thru Responsive UI design
  • No further investment required for Mobility

Global Rollout Readiness

  • Multi Geo
  • Multi Language
  • Multi-Currency configurable

Analytics

  • Detailed Portal Usage Reports
  • Export search results
  • Download Finance Reports

Technologies

Industries

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Cement
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FMCG
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Construction
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Textiles
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Pharmaceuticals
NN
Chemicals
NN
BFSI

Case Studies

cementmanufacturer
One of the World’s largest Cement Manufacturer has automated their Customer Process using Acuvate’s Customer Portal Solution.
Textile-industry
Acuvate has helped a large Textile manufacturing company to deliver its B2B portal.
wealthmanagement-img
Acuvate has been maintaining B2B and B2C portal of a large lending, asset management, wealth management and Insurance focused company from past 5+ years.

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