Overcome IT hurdles and provide consistent self-service answers with our IT Helpdesk Bot

it helpdesk bot logo
To Know How
Helpdesk requests are usually ‘basic’ or ‘simple’ questions that take a lot of time to answer, hence missing SLAs. Acuvate’s IT helpdesk bot takes care of these simpler questions and allows IT service desk agents to focus on more complex queries, therefore saving time and cost while greatly improving support efficiency. Our IT Helpdesk Bot uses machine learning to learn answers to repetitive support requests and improves the speed of your helpdesk over time.

IT HELPDESK BOT FEATURES

Incident Management

  1. Incident notifications
  2. Incident creation
  3. Submit change requests
  4. New change request notifications
  5. Task notifications and notes

Outage Management

  1. Sends outage alerts to affected users
  2. Displays real time outages
  3. Sends outage reports
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Security Management

  1. Reset passwords for devices and network and generate tokens
  2. Disable, wipe or suspend device

Real Time Alerts

  1. Access request notifications
  2. Asset request notifications
  3. Outage alerts
  4. Authentication alerts

BENEFITS

chat screen of helpdesk bot
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Responses at Light Speed

24X7 Availability

Eliminate Calls

Real Time Alerts

Seamless Integration

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Enterprise level security

INTEGRATIONS AVAILABLE WITH

OUR BOTVARSITY

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Intelligent Sales Assistant for Sales
Teams on the move
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Intelligent intranet BOT build on
Sharepoint.

WANT TO DEPLOY YOUR OWN ENTERPRISE BOTS?

BotCore is an enterprise bot builder platform and tool set using which enterprises can train and deploy chatbots for their organization. Create, develop, manage, and rapidly deploy enterprise bots using BotCore.
Acuvate’s IT Helpdesk bot, a new member of the IT support team helps people with support requests and quick resolutions. It instantly performs the most common or cumbersome tasks with quicker turn around time and ease. Our IT Helpdesk BOT frees up time of your critical resources as they can stay focused on work that adds value, rather than answering repetitive questions. It increases employee engagement and productivity as useful information is just a chat away.
IT Helpdesk Staff scenario
BOT INSIGHTS
READY TO IMPROVE YOUR IT HELPDESK EFFICIENCY?