Helpdesk requests are usually ‘basic’ or ‘simple’ questions that take a lot of time to answer, hence missing SLAs. Acuvate’s IT helpdesk bot takes care of these simpler questions and allows IT service desk agents to focus on more complex queries, therefore saving time and cost while greatly improving support efficiency. Our IT Helpdesk Bot uses machine learning to learn answers to repetitive support requests and improves the speed of your helpdesk over time.
IT HELPDESK BOT FEATURES
- Incident notifications
- Incident creation
- Submit change requests
- New change request notifications
- Task notifications and notes
- Sends outage alerts to affected users
- Displays real time outages
- Sends outage reports
- Reset passwords for devices and network and generate tokens
- Disable, wipe or suspend device
Real Time Alerts
- Access request notifications
- Asset request notifications
- Outage alerts
- Authentication alerts
Responses at Light Speed
Real Time Alerts
Enterprise level security
WANT TO DEPLOY YOUR OWN ENTERPRISE BOTS?
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Acuvate’s IT Helpdesk bot, a new member of the IT support team helps people with support requests and quick resolutions. It instantly performs the most common or cumbersome tasks with quicker turn around time and ease. Our IT Helpdesk BOT frees up time of your critical resources as they can stay focused on work that adds value, rather than answering repetitive questions. It increases employee engagement and productivity as useful information is just a chat away.
READY TO IMPROVE YOUR IT HELPDESK EFFICIENCY?