Reduce your support costs by making Bots as the cornerstone of your IT Helpdesk

Introducing IT HelpDesk Bot

In an organization, IT is the backbone for enabling business continuity. Support of IT systems becomes an integral part in ensuring continuity. Often issues which are considered low priority tasks may in turn create a huge damage. Analyzing impact of each support request is mere impossible in the flood of tickets coming in. On the flip side, support staff productivity hits low if their focus is shifted towards answering easy self-service or maybe a low value tickets.
Bots, the New Face of The Enterprise World, helps in striking a perfect balance in the support function. It is a tireless member available 24 x 7 . Train it with the answers of repetitive support requests and it is all set to be in action.
    • Response at Light speed

    • 24 x 7 availability

    • Eliminate calls

    • Real time alerts

    • Instant Access to knowledge base

    • Integrates perfectly with your existing applicatons

    • Enterprise level administration and security

Reduced Support Costs

Increased Productivity

Eliminate service outages

24 X 7 Availability

Acuvate’s IT Helpdesk bot, a new member of the IT support team helping people with support requests and quick resolutions. It instantly performs the most common or cumbersome tasks with quicker turn around time and ease. Our IT Helpdesk BOT frees up time of your critical resources as they can focus on work that adds value, rather than answer repetitive questions. It increases employee engagement and productivity as useful information is just a chat away.
Integrations available with
Integrate with any Service Desk

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