enterprise chatbot use cases

Free ebook

Exploring the Use Cases of an Enterprise Chatbot

Chatbots are expected to cut business costs by $8 billion by 2022 – Juniper Research


Chatbots are noticeably one of the most popular AI technologies across the world. From simplifying business workflows, enhancing employee and customer experience to reducing costs, chatbots provide numerous benefits for organizations of all sizes.

The use cases of chatbots are diverse and vary across departments and industries. Most enterprise leaders are yet to understand and explore the full potential of chatbots. This eBook discusses all the high-value use cases of customer and employee-facing bots.

Enterprise chatbot use cases we discuss in this eBook


  • Banking and Financial Services
  • Consumer Goods and Retail
  • Insurance
  • Legal
  • Airlines
  • Hospitality
  • Education
  • Automotive
  • Telecommunications
  • Healthcare
  • Manufacturing


  • Sales
  • Marketing
  • IT Helpdesk
  • Business Intelligence
  • Intranet
  • HR
  • Customer Service
  • Recruitment

Get additional insights on

  1. Identifying and capturing the right use case
  2. Building a powerful bot strategy
  3. How you can get started right away!
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