Bajaj Finserv rolls out Acuvate’s Wave on SharePoint Online as their iDeas Innovation platform to capture and evaluate ideas and encourage employee engagement.

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Acuvate is a Microsoft Gold Certified Partner with experience in providing Enterprise Application Services to its customers globally. Our services and solutions are driven to meet the needs of businesses in the space of Digital Workspace, Enterprise Chatbots, Analytics & Database Services, ALM.

 

Challenge
As a part of Bajaj Finserv Limited (BFL) Digital transformation journey, BFL were looking at creating a brand new, secure and collaboration platform for tapping into the innovative ideas of their employees leveraging their existing Investment in Office 365.

BFL were looking for a platform that functions as an idea generation tool where an employee can submit ideas, leading to process improvement, new process suggestion or product variance proposition. The challenge that the customer was experiencing prior to implementing Ideas Innovation/Wave solution:

  • There was no centralized platform where the different ideas could be captured, discussed, reviewed, or analyzed
  • Many employees were sharing different ideas offline, but those were unable to reach to required output due to lack of proper platform or implementation plan
  • The aim was to improve/replace the existing business processes to increase efficiency and productivity or bring a new thought process through a series of incremental changes.

As part of this initiative, Acuvate worked closely along with the BFL team to drive a culture of innovation and encourage new thought process.

Know How Acuvate Solved This Challenge
Challenge In Case Study


Summary

Bajaj Finserv serves independently in Non-banking Finance services (NBFS) sector and runs the core businesses of Lending, Protection, and savings. Bajaj Finserv Limited is the holding company for the businesses dealing with financial services of the Bajaj Group. It serves millions of customers in the financial services space by providing solutions for asset acquisition through financing, asset protection through general insurance, family protection and income protection in the form of life and health insurance and retirement and savings solutions.

During the year under review, Bajaj Finserv Ltd., a wholly owned subsidiary, has firmed up new business plans for undertaking activities on digital and online platform to augment the business of the Company’s subsidiaries. BFL were planning for a platform that provides an idea generation tool where an employee can submit ideas, leading to process improvement, new process suggestion or product variance proposition. Objective of “iDeas Innovation” solution was to understand, stimulate, analyze, and award innovation within the organization.

Acuvate provided the enriched O365 based iDeas Innovation Application (Wave) with different features for idea management and innovation award initiative.

Our Customers Around The World 

“iDeas Innovation was a great success for Bajaj. The employee participation was great, of course prize money was involved. The platform has help Bajaj consolidate and track all ideas from different department on one single interface for HR to manage it properly.”

– Arun Laskar, IT Manager, Bajaj Finserv Limited (BFL)


Solution

BFL needed to build this platform on Office 365 for all managing ideas along with collaboration features. Acuvate evaluated the fitment of this platform, and in collaboration with SharePoint Online out-of-box features like site columns, content types, custom lists & libraries and MS Flows proposed to build a highly responsive & performant Idea management platform.

Solution Highlights:

  • Submitted Ideas to be stored in SharePoint lists, which is designed to function as the backend store to support large collaboration content that is expected to be generated.
  • User Experience layer to be built using SharePoint SPFx and React, and hosted on O365
  • Microsoft Flows help to automate the backend idea management review process and to trigger email notifications to respective SPOCs during the different stages of the process flow.

Acuvate introduced the implementation of Wave – an iDeas Innovation platform to organisation employees to ideate and collaborate and in turn contribute towards business transformation. It brings in employees’ inclusivity by enabling employees to propose solutions to important business challenges. It also nurtures inclusive, transparent, and robust innovation management process and helps Idea realization by ensuring organisation business capture, deliberate and implement the best ideas from employees.

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Technologies Used

Office 365
SharePoint Online
Microsoft Flow

Results

Approximately 15,000 BFL employees are using this Idea Management application for their sharing their ideas and collaboration activities. This solution has resulted into:

  • Highly optimized ideas generation and collaboration
  • Transparent Idea Review Process
  • Provides a dashboard to the employee, for direct access to the status of ideas submitted (Accept/Reject/In Process)
  • Wave has improvised employee engagement in contributing innovative ideas towards the organization growth. The following stats shows the active usage of the Wave portal in BFL:
    • As of now more than 3500 ideas submitted by employees through this portal
    • Out of above, more than 515 ideas received approval to implement and many are rejected too by COE/PMO
    • Around 319 ideas are implemented and are available live for the end users/employees.

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