Podcast: Understanding the ROI of Enterprise Chatbots

80% of Businesses want chatbots by 2020! – Business Insider

Chatbots are noticeably one of the biggest buzzwords in the technology industry. Many enterprise business and IT leaders are willing to explore the different use cases of chatbots and deploy them. But there is uncertainty on understanding and calculating the ROI of chatbots for building a powerful business case.

Listen to this podcast to get answers for the following questions.

  • What are chatbots?
  • What are some practical use cases of Enterprise Chatbot for employees and customers? And, can you brief some use cases by industry?
  • How do you prioritize and capture a high-yielding use case(s) for enterprise chatbots within your organization?
  • How do you go about calculating the ROI for your chatbot?
  • What are the tangible and intangible returns of an enterprise chatbot?
  • What are the things to keep in mind while calculating enterprise chatbot ROI?
  • Can you brief some case-studies and share some real-life experiences?
  • What is your parting tip for business and IT leaders for getting started?

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