We aim to eliminate the complexities of supporting and managing Office365 from organizations. Besides delivering on your immediate goals, we also free up much needed time and resources for your IT departments, making sure that productivity and collaboration witness an uptick.
We provide a spectrum of offerings that perfectly suits all IT support requirements from proactive maintenance, configuration management, front line support, usage, and analytics reporting.
Proactive service management in addition to the break fixes minimizing risk and downtime
Provision of proactive updates and frequent product rollout that occur within the platform
Assistance with Office 365 incidents and requests from our certified professionals
Adhere to the defined SLA’s with a key eye to priority levels considering the impact and urgency
Comprehensive end user training to achieve specific business goals
Streamline support services by collecting and structuring the knowledge database in a centralized repository
Ongoing support and guidance encompassing Office 365 security & compliance apps to help keep your data safe and secure
Delivers access control management without risking exposure of sensitive data or critical configuration settings
Streamline configuration and monitoring across the entire environment along with real time troubleshooting
On going improvement process to select, tailor, implement and assess offerings inline with business goals
Shielding data against all potential risks and threats and improve protecting capabilities against malware
Acuvate’s IP portfolio comprising of BotCore, Optimum, and Azure Cost Optimization (ACO) leveraging AI technologies for intelligent automation are planted to practice efficiently. Our accelerators have demonstrated outcomes in reducing cost, increasing predictability, and service levels.
Right from the round the clock availability of a support agent for a quick resolution to RPA bots in ACO granting role-based access, upon approval, to different systems without any wait time our IP handles it all. Reducing the SLA from hours to a few minutes, if not seconds, immensely boosts productivity and uptimes. Predictive maintenance on application and infrastructure to optimize and ensure uptime is our forte.
Our IP in infra optimization in most cases had carved out potential cost reductions of 30+% and constantly keep monitoring the various applications, SharePoint sites, content on usage, and access and recommend actions like purge or consolidation.
Our specialists have the expertise to help you get the most out of Office 365 starting from migration and deployment to on-going support in addition to the long term strategic planning.
Our strong Microsoft partnership gets us the privilege of knowing new features and enhancements which helps stay ahead of the curve.