A Predictive and Preventative Approach with AI

Gain visibility across IT operations by going beyond reactive to predictive, furthermore to preventive IT. 

Monitor, analyze, predict and remediate IT operations with the help of artificial intelligence and machine learning. Use dynamic visualizations and statistical models on the past incident to predict and resolve incidents resulting in an optimized key metrics like MTTR, MTBF, MTTF, MTTA

By 2022, 40% of all large enterprises will combine big data and machine learning functionality to support and partially replace monitoring, service desk and automation processes and tasks, up from 5% today.  – Gartner 

Our Managed Services
Intelligent Alerting/Noise reduction
Identify the root cause with human in the loop
Infrastructure topology map
Cohort Analysis
Dashboard and Visualizations


Predictive Maintenance Architecture

How we Do It


Acuvate’s IP portfolio comprising of BotCore, Optimum, and Azure Cost Optimization (ACO) leveraging AI technologies for intelligent automation are planted to practice efficiently. Our accelerators have demonstrated outcomes in reducing cost, increasing predictability, and service levels. 

Right from the round the clock availability of a support agent for a quick resolution to RPA bots in ACO granting role-based access, upon approval, to different systems without any wait time our IP handles it all. Reducing the SLA from hours to a few minutes, if not seconds, immensely boosts productivity and uptimes. Predictive maintenance on application and infrastructure to optimize and ensure uptime is our forte.

Our IP in infra optimization in most cases had carved out potential cost reductions of 30+% and constantly keep monitoring the various applications, SharePoint sites, content on usage, and access and recommend actions like purge or consolidation.

  • Support desk
  • L0 support
  • Agent support
  • Knowledge database
  • Triage requests


  • End point analytics
  • Anomaly detection
  • Context aware, Incident prediction and self heal
  • Access management
  • Graph based artificial neural network
  • ML Ops
  • Data Ops
  • Predictive reporting


  • Server sizing
  • Server provisioning
  • Configuration management
  • Infrastructure optimization
  • DM Management
  • Infrastructure as a code
  • Application performance monitoring
  • Azure monitoring

Process & Framework

Office 365 Support Service Security

ITIL Certified

  • ITIL framework driven processes
  • Mandatory ITIL foundation certification for all team members

Office 365 Support Service Desk


  • Onsite / Offshore model for Global coverage
  • 24X7 Support
  • Cost leverage with Offshore rates
  • Offices around the globe for a near shore requirement

Powerapps Enterprise Grade Security

ISO 27001 Certified

  • GDPR compliance
  • All resources trained in ISO principles
  • Quarterly Audits to ensure strict compliance


Office 365 Support Services Certified

Certified expertise

Office 365 Support Services Investment

Maximize Investment

Office 365 Support Services Adoption

Accelerated adoption

Office 365 Support Services Up To Date

Always up to date

Office 365 Support Services Productivity

Increase Productivity

Office 365 Support Services Secure And Compliance

Safe secure and Compliant

Our Customers Around The World

Acuvate Clients

Our Methodology

Methodology Aidms

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