A Guide for Driving Digital Transformation in Government Sector
Today’s citizens and employees expect digital experience that are seamless, omnichannel, and personalized. For governments to better serve citizens and employees in the digital age, they adapted modern technology to establish superior interlinked digital experiences that will benefit both employees and citizens, cultivate inter-departmental collaboration and foster a sense of community.
Research by Gartner states that by 2023, more than 60% of governments will have tripled citizen digital services.
Gartner’s 2021 CIO Survey also found that of the total government sector respondents, 58% want to increase IT investments in cyber/information security, 56% in cloud services/solutions, 54% in business intelligence/data analytics, 41% in process automation, and 36% in artificial intelligence/machine learning.
In our e-book, ” Driving Digital Transformation across Government Agencies”, we talk about various elements that will help government agencies amplify digital gains, deliver an omnichannel citizen & employee experience and become a composable government enterprise.
- Top digital transformation trends that are redefining operations for government sector
- Top strategic investment venues for government Sector CIOs and IT leaders
- Digital transformation journeys that enable more agile, flexible, and cost-effective ways of delivering new services
- Real-world success stories