In today’s world, businesses have started approaching their brand & customer management in a completely new way. Companies are now embracing new technologies to monitor, respond and interact with their customers on their preferred channels.
In this podcast, Abhishek Shanbhag, Head of AI & Automation Practice at Acuvate, speaks about the evolution of customer expectations and how new-age technologies like digital shelf and chatbots are enabling customer-obsessed brands to deliver exceptional customer experiences.
Listen to Abhishek's interview and get to know about
- How to stay connected and stay ahead of customer expectations
- How to not just build a customer base but also retain them
- How CX Chatbots can transform Businesses