We are pleased to announce that our partnership with a leading global cruise line has been recognized in a recent Microsoft case study on how Acuvate helped the cruise line revolutionize its customer and travel advisor experience journey through AI-driven innovation.
Utilizing Microsoft Copilot Studio and Acuvate’s proprietary agentic AI accelerators, the cruise line implemented an AI-driven digital concierge with 24/7 assistance to assist users in selecting cruises, booking, and post-booking support—completely boosting customer experience.
Prior to the implementation, legacy systems hindered the cruise operator from expanding services and delivering real-time, personalized support. Isolated tools and manual procedures generated longer response times, missed opportunities, and customer frustration. These conversations have now been automated using Acuvate’s digital concierge solution, yielding a three-time boost in cruise bookings and 100% ROI in three months—ahead of the originally projected three-year timeframe.
The AI-concierge is seamlessly integrated with back-end systems like Microsoft Dynamics 365, NICE, and ServiceNow, to streamline procedures and minimize time-to-value. Our agentic AI accelerators—featuring prebuilt connectors and conversational flows—allowed for rapid deployment and faster realization of business outcomes.
The solution handles thousands of conversations weekly, improving conversion rates, enhancing customer satisfaction, and driving faster issue resolution. This deployment marks a new benchmark in digital engagement for the cruise industry, powered by Microsoft technology and Acuvate’s AI expertise.
Just one year after its launch, Microsoft Copilot Studio has become a cornerstone of Acuvate’s agentic AI strategy, with over 60% of our current engagements leveraging Copilot Studio capabilities. Our suite of industry-specific accelerators enables organizations to prototype, scale, and deliver intelligent conversational experiences faster than ever before.
Read the official Microsoft case study on this success story here: https://dynamicspartners.transform.microsoft.com/partner-success/case-studies/acuvate-cruise-line
About Acuvate:
Acuvate is a global software service provider with over 18+ years of experience in digital solutions, accelerating enterprise-wide digital transformation with our AI accelerators. We provide solutions and services that modernize, automate and support enterprise applications, IT systems, and infrastructure. We have a strong presence in the US, Europe, and APAC, where we serve multiple ultra-large customers. We specialize in Migration & Modernization of Content, Data, Infrastructure, and Digital Workplace Solutions such as AI-powered Chatbots, Intranets, Advanced analytics, & Trade Promotion Optimization.
Acuvate is a Microsoft Gold certified partner and has transformed 200+ reputed enterprises globally, including many Fortune 500 companies. With our multi-skilled experts and packaged AI accelerators, we deliver unparalleled efficiencies and accelerate time-to-value for our customers.