Chris Howard, Chief of Research, Gartner, was quoted as saying, “IT leaders have learned many valuable lessons in the past year, from how to quickly move entire organizations to remote workforces, how to create a secure work environment, and how to prioritize digital initiatives like never before. For the CIO and the whole IT organization, 2021 brings with it the imperative to generate more business value using innovative technologies and approaches to information.”
However, for many organizations, the path to infrastructure and operations transformation was strewn with challenges.
A research project from Juniper Networks revealed,
Network security was an ever-present and growing headache for IT teams, with 97% of the respondents saying they had been obliged to spend money on breach mitigation in the past 12 months
Moreover, the study revealed that network performance issues, problems in upgrading the entire network, and the grind of routine infrastructure maintenance acted as inhibitors to scaling IT.
With the fear of change and the existence of lock-in agreements with current IT service providers being other obstacles to growth, many organizations failed to innovate and scale their IT operations.
In the new normal, IT modernization can help organizations effectively engage, establish trust, and build loyalty across the customer base. Moreover, the newer ways of working can contribute positively to cost-cutting, operational effectiveness, and organizational growth. Therefore, in the post-covid world, IT can no longer be perceived as a back-office cost center. Instead, agile delivery, resilience, and cost optimization will become the most critical pillars of IT.
In this blog, we’ll look at the six keys to scaling your IT operations, the pitfalls to avoid, and the suggested actions needed to transform your IT infrastructure successfully.
A break-fix model is a reactive approach to maintaining the IT infrastructure that provides and bills IT services on an as-needed basis. In simple words, the organization seeks the services of external engineers only when a component, service, or application fails or the in-house IT team is unable to diagnose the problem.
Today’s IT environment is a complex mix of legacy and modern services, including physical, containerized, virtual, multi-cloud, and serverless infrastructure. As complexity increases, the break-fix model is no longer feasible, and IT leaders are opting to partner with Managed Service Providers (MSPs). MSPs play a proactive role in monitoring the health and performance of IT systems to prevent costly network downtime. They monitor the devices and apps remotely and respond instantly if they come across an issue.
An MSP model is better than break-fix due to various reasons, which are as follows –
Before you begin scaling your IT operations, it is prudent to conduct a candid assessment of the current position. CIOs must strike a delicate balance between adopting the right technologies and keeping the IT budget in check. Below are a few IT assessment questions they can ask –
Post conducting a detailed study of the current status of IT, the next key step is to develop an appropriate IT modernization strategy and define the end-to-end path that moves in line with the current and future business objectives.
As Gartner analyst Paul Proctor said, A lot of organizations are just concerned about survival at this point. I am talking to clients who have seen 100% loss of revenue. But even in the current situation, CIOs “need to have some eye on the future” to align networks, systems, and applications with post-pandemic enterprise demands in a cost-effective way.
Here’s a quick look at the IT modernization framework that CIOs can adopt –
While it’s crucial to consider the risk-return ratios and plan the business outcomes that scaling ITOps must achieve, perhaps, what’s most important is an organization’s ability and willingness to adapt to the change.
Hence, change management in IT must be an integral part of the culture and enable people to accept and adapt to the new environment effectively – without any resistance and backlash on productivity.
Below, we list down a few best practices for organizational change management while scaling your IT operations –
Given the sudden spike in digital activities and the highly complex nature of today’s IT infrastructure, IT leaders must realize that the failure of even a minor network component can cripple entire business operations. Moreover, hundreds of apps and databases operate in silos. The generation of an overwhelming amount of logs and alerts for the smallest issues, like slow WiFi, makes it challenging to isolate and fix the root cause.
That’s where AIOps comes to the rescue. AIOps combines machine learning and data science techniques to monitor your digital services, predict service outages (predictive analytics), break down operational silos, and diagnose and resolve issues in real-time.
Moreover, it automates various IT operations – updating logs, audits, and tickets, resetting passwords, and fixing recurring issues. Additionally, using chatbots and virtual assistants, AIOps accelerates service desk automation and allows end-users to resolve routine IT issues independently. Consequently, productivity isn’t hampered, and the experienced IT staff can focus on high-value activities.
Secondly, AI-driven Azure cost optimization (ACO) services maximize cloud cost savings through automated server sizing, server provisioning, application performance monitoring, infrastructure optimization, and configuration management.
An IT governance structure defines how organizations can improve the overall management of IT modernization endeavors to derive increased value from IT investments.
An IT governance framework lays down the principles and rules of effective decision-making and ensures IT activities are aligned with the broader business strategy and goals. Therefore, IT leaders must consider the company board’s plan and propose new IT services taking those needs into account.
Elements of an IT governance framework include –
For organizations that need to upgrade to today’s digital technologies to gain a competitive edge, Acuvate provides IT services that use Microsoft and AI technology.
Unlike traditional IT consulting organizations, Acuvate leverages world-class AI expertise and packaged AI accelerators in order to deliver unparalleled efficiency and time to value.
Our services include –
To know more about our managed IT services, please feel free to schedule a personalized consultation with our experts