AI Driven Managed Services

Leverage the potential of the AI to optimize operations, lowering costs and deliver excellence. Besides triage support, AiDMS is all set to automate and improve service levels.

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CIOs will aggressively apply data and AI to IT operations, tools, and processes by 2021 – IDC

With an increased dependency on IT and the growing amount of scope and complexity, embracing technologies like AI / ML is on the radar for every CIO. The potential and promise of AI are helping organizations intelligently manage infrastructure, applications performance, resilience, support desk efficiency, uptime, and cost advantage.  

Acuvate’s AI-driven managed services ( AiDMS) is designed to help CIOs better predict and transform future outcomes, refocus resources on higher-value work and build more intelligent IT environments that are cost-effective and available 24×7. It enables organizations to introduce automation at the infrastructure level as a service.

Did you know the value of a service outage? Aberdeen, a market research firm pegs an outage at about $260,000/hour. 

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Operationalizing AI

Time to Infuse AI Into Operations

  • Reduce or retain cost in infra spend by optimization using AI
  • Augment human with bots to reduce personnel cost or free up personnel bandwidth
  • Create budgets for continuous improvements and innovation
  • Infuse AI to improve employee experience and productivity
  • Redirect the savings to business IT transformation for improved competitiveness

Why AiDMS?

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Productivity gains from the elimination of low-value, repetitive tasks across the incident lifecycle 


Rapid issue remediation with faster root cause analysis 


Better infrastructure performance through noise reduction

Source: The State of AIOps 

AiDMS Overview


How we Do It

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Acuvate’s IP portfolio comprising of BotCore, Optimum, and Azure Cost Optimization (ACO) leveraging AI technologies for intelligent automation are planted to practice efficiently. Our accelerators have demonstrated outcomes in reducing cost, increasing predictability, and service levels. 

Right from the round the clock availability of a support agent for a quick resolution to RPA bots in ACO granting role-based access, upon approval, to different systems without any wait time our IP handles it all. Reducing the SLA from hours to a few minutes, if not seconds, immensely boosts productivity and uptimes. Predictive maintenance on application and infrastructure to optimize and ensure uptime is our forte.

Our IP in infra optimization in most cases had carved out potential cost reductions of 30+% and constantly keep monitoring the various applications, SharePoint sites, content on usage, and access and recommend actions like purge or consolidation.

  • Support desk
  • L0 support
  • Agent support
  • Knowledge database
  • Triage requests


  • End point analytics
  • Anomaly detection
  • Context aware, Incident prediction and self heal
  • Access management
  • Graph based artificial neural network
  • ML Ops
  • Data Ops
  • Predictive reporting


  • Server sizing
  • Server provisioning
  • Configuration management
  • Infrastructure optimization
  • DM Management
  • Infrastructure as a code
  • Application performance monitoring
  • Azure monitoring

What we Do

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  • Proactive Maintenance
  • Security & Compliance
  • Product Update rollout
  • Access Control
  • Service Desk
  • Configuration Management
  • SLA Monitoring & Adherence
  • Continuous Process Improvements
  • User Training’s
  • Anti-Malware & Spam updates
  • Knowledge Database
  • Server Monitoring
  • Usage & Billing Reports
  • Application Monitoring
  • Service Desk
  • High availability
  • DevOps Support
  • Patch Management
  • Security & Compliances
  • Pro active optimization
  • Anti-Virus & Malware Management
  • Active Directory Maintenance
  • DDoS protection
  • Network – Load balancing
  • Firewall monitoring
  • Virtual Machine Management
  • Advance ATP solution
  • Access Management
  • Performance monitoring
  • Availability & Continuity
  • Security
  • DB Management
  • Pro active recommendation on app operations
  • DevOps
  • Apps hosted in Azure
    • ERP (L1 & L2 only)
    • CRM, Others (full lifecycle)
  • Application Support
  • Full lifecycle support for
    • Power Platform apps
    • MS Teams Apps
    • SharePoint apps
  • Change Request Management
  • Real-time Unified End point Analytics dashboard​
  • Context aware​
  • DataOps​
  • Infrastructure as code​
  • MLOps​
  • Predict changes that could cause Incidents and Problems and take proactive steps
  • Anomaly detection based on Normal behaviour​
  • Graph-based artificial neural network
  • Suppress redundant or false alerts

Our Customers Around The World

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Office 365 Support Services Certified

Certified Expertise

Office 365 Support Services Investment

Cost Reduction

Office 365 Support Services Adoption

Accelerated Adoption

Office 365 Support Services Up To Date

Always up to date

Office 365 Support Services Productivity

Increase Productivity

Office 365 Support Services Secure And Compliance

Safe secure and Compliant

Connect With Us Today

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