Conversation Design Principles Every Chatbot Builder Must Know

Consumers and businesses to save over 2.5 billion customer service hours by 2023 using chatbots – Juniper Research

The adoption and success of a chatbot are directly dependent on the level of user experience it provides. An excellent Conversational User Experience (CUX) helps users reach their goal in the shortest time with the maximum end-user experience.

In this guide, we’ll discuss 9 critical CUX principles to keep in mind when building an enterprise-grade chatbot. We’ll cover topics around:

• Building a chatbot personality
• User engagement
• Visual maps and flowcharts
• User preferences
• Context management during conversations
• Improving a chatbot’s user interface
• Adding a human touch to chatbot responses