Employee Experience Chatbot Services Admin May 10, 2022

Employee Experience Chatbot Services

Meet Your New Colleagues: Smart Digital Assistants

Bots and Brands, A Match Made in
Digital Heaven

A productive employee equals a thriving business. By integrating chatbots that harness artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) into your workloads, your employees can maximize their working hours and unlock the true potential of your enterprise.
Acuvate’s employee experience chatbots enable your employees to focus on the tasks that matter. With Acuvate you can create, launch, and manage powerful and smart chatbots for your organization that leads to enhanced employee experiences.

70%

white-collar resources to converse with bots daily

$8Bn

Cost to be saved by chatbots annually by 2022

34%

believe chatbots help maintain work schedules

1.8x-3.5x

ROI employee experience can increase

Acuvate's Impact

chatbot on MS Teams
A leading technology-based enterprise achieved better collaboration among employees with a chatbot on MS Teams
cost and cost per contact

A global CPG brand enhanced employee experience and reduced operational cost and cost per contact.

Trusted by the best

200+ enterprises worldwide including several Fortune 500

How Can We Help You

Retail & CPG

Retail & CPG

Harness chatbots to create exceptional customer experiences, provide personalized recommendations, improve employee productivity, increase sales, reduce customer support and operational costs, and promote new products and engage in new ways.
Manufacturing​

Manufacturing

Leverage conversational AI to transform the workforce, support first-line workers, boost employee productivity, and engage effectively across channels.
Banking & Insurance​

Banking & Insurance

Chatbots can help you resolve customer queries, provide the latest information about services and reimagine the productivity of employees.

Oil & Gas & Energy​

Oil & Gas & Energy

Use AI-powered digital agents to offer a modern, efficient communication channel for first-line workers, improve communication and send alerts/notifications.
Media & Entertainment​

Media & Entertainment

Transform customer experience and bestow information at finger-tips with smart virtual agents.
Healthcare & Pharma​

Healthcare & Pharma

Reduce appointment booking times, dispense healthcare information and connect healthcare workers through chatbots.
Government

Government

Adopt conversational technology to deliver secure services and issue resolution information across various channels to the hybrid workforce.

Acuvate Accelerators

Botcore

BotCore is Acuvate’s one-stop bot builder platform that enables organizations to train, build and launch customized conversational bots powered by AI. Using cognitive abstraction, it can leverage any AI service available today and is scalable for future services.

BotCore has support for no-code, low-code, and pro-code bot building. Today, BotCore powers chatbots at several Fortune 100 and large enterprises.

Conversation AI Platform
Conversation AI Platform
Onboarding Bots, Build Conversations, Configure Responses, Bot-Health Check, Monitoring (Logs), Easy training and FAQs upload
Cognitive Services
Cognitive Services
Natural Language Modelling (NLP), Sentiment Analysis, QnA Maker, Spell Check
Multi-language support​
Multi-language support
90+ Languages support, Language Translation, Text to Speech,Speech to text Voice Support
Multi-channel support​
Multi-channel support
MS Teams, Facebook Messenger, WhatsApp, Kakaotalk, Whatsapp, Instagram and more
AI & Machine Learning
AI & Machine Learning
Recommendation engine, Augmented Reality (AR)
Rich & Personalized responses based on user data
Rich & Personalized responses based on user data
Seamless Agent Handovers within the Chatbot
Seamless Agent Handovers within the Chatbot
Customer profile store​ & Data Security
Customer profile store & Data Security
Quick & Easy integrations
Quick & Easy
integrations
Conversational AI Analytics
Conversational AI Analytics
for analyzing metrics on your chatbots usage, performance Brand metrics

Why Acuvate?

Save costs​

Save costs

Chatbots can help businesses save on costs by speeding up response times, freeing up agents for more challenging work, and answering up to 80% of routine questions.

Faster time to market

Implement a template-based chatbot within 4-6 weeks. Our enterprise bot-building platform helps you build and deploy AI-enabled employee experience chatbots swiftly and securely.

Reusable personas

Utilize a variety of reusable bot personas like a customer service agent, brand category assistant, utility, and more. Acuvate offers a chatbot persona for every employee need, be it HR, IT, business intelligence, or intranet.
Integrated with 3rd party systems​

Integrated with 3rd party systems

Seamlessly merge chatbots with other systems like AR/VR and weather. Our bots enable you to create your virtual assistant network by connecting multiple bots in your enterprise and allowing integration with third-party bots from other platforms.

Our Approach
Bot Development Lifecycle (BDLC)

Bot Development Lifecycle

Our Core Services for Microsoft Cloud

Marketing​

Marketing

Boost productivity, enhance customer experience and help marketing executives:
  • Engage customers 24/7 with personalized information
  • Talk to customers across various channels
  • Provide recommendations for shopping
  • Promote new products and new ways to engage with customers
  • Reduce cost per lead
  • Do brand promotions
  • Improve conversions and sales revenue
Human Resources

Human Resources

Improve employee experience by providing a digital colleague who can:
  • Answer HR queries related to policies, compensations, training, etc.
  • Integrate with workflows and simplify tasks (ex: check leaves balance, apply for leave, etc.)
  • Reduce resolution times by resolving tickets faster
  • Provide 24/7 support and improve the employee experience
  • Reduce cost per contact
IT

IT

Support IT requests and tickets to:
  • Reduce support calls/chat
  • Reduce average response time
  • Improve employee productivity by troubleshooting and resolving L1 queries/issues
  • Manage inventory/assets
  • Integrate with ITSM tools for ticket management
  • Handoff to agents seamlessly in case of complex issues
  • Provide 24/7 support
  • Send important notifications/alerts to employees
Sales

Sales

Drive sales and revenue opportunities with a virtual agent who can help:
  • Streamline, supervise and automate sales conversions
  • Provide real-time information connected to DWH/LOB/CRM systems
  • Follow up with leads
  • Send alerts to the sales team and provide key information: MSL, OTIF, payment terms
  • Prepare reports
  • Ingest data from various LOB systems such as ERP, CRM or Data Warehouses
  • Answer questions on critical sales metrics like must stock list, revenue, receivables, market share, product performance etc.
  • Support 24/7 and converse in users’ preferred language

Related Blogs & Insights

podcast
PODCAST

How AI Chatbots Can Help Transform Employee Experience

In this podcast, Jagan Jami, COO- Acuvate, discusses the various use cases and benefits of employee-facing chatbots.

teams app
VIDEO

Modernizing paper-based inspection system with Microsoft TEAMS APP, that could be used anytime, anywhere,  and helps frontline workers stay connected wi making it easier for collaboration and on which all activities can be logged and submitted in real time.

BLOG

As chatbot adoption rises, enterprises have started deploying specialized chatbots for each function or department, including HR, IT, business intelligence, and the intranet.

case study
CASE STUDY

BotCore equips a multinational consumer goods company with enhanced employee experience chatbot and saved 47% employee time in regular HR/IT inquiries

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