70%
$8Bn
34%
1.8x-3.5x
Acuvate's Impact
A global CPG brand enhanced employee experience and reduced operational cost and cost per contact.
Trusted by the best
How Can We Help You
Retail & CPG
Manufacturing
Banking & Insurance
Chatbots can help you resolve customer queries, provide the latest information about services
Oil & Gas & Energy
Media & Entertainment
Healthcare & Pharma
Government
Acuvate Accelerators
BotCore is Acuvate’s one-stop bot builder platform that enables organizations to train, build and launch customized conversational bots powered by AI. Using cognitive abstraction, it can leverage any AI service available today and is scalable for future services.
BotCore has support for no-code, low-code, and pro-code bot building. Today, BotCore powers chatbots at several Fortune 100 and large enterprises.
Conversation AI Platform
Cognitive Services
Multi-language support
Multi-channel support
AI & Machine Learning
Rich & Personalized responses based on user data
Seamless Agent Handovers within the Chatbot
Customer profile store & Data Security
Quick & Easy
integrations
Conversational AI Analytics
Why Acuvate?
Save costs
Faster time to market
Reusable personas
Integrated with 3rd party systems
Our Approach
Bot Development Lifecycle (BDLC)
Our Core Services for Microsoft Cloud
Marketing
- Engage customers 24/7 with personalized information
- Talk to customers across various channels
- Provide recommendations for shopping
- Promote new products and new ways to engage with customers
- Reduce cost per lead
- Do brand promotions
- Improve conversions and sales revenue
Human Resources
- Answer HR queries related to policies, compensations, training, etc.
- Integrate with workflows and simplify tasks (ex: check leaves balance, apply for leave, etc.)
- Reduce resolution times by resolving tickets faster
- Provide 24/7 support and improve the employee experience
- Reduce cost per contact
IT
- Reduce support calls/chat
- Reduce average response time
- Improve employee productivity by troubleshooting and resolving L1 queries/issues
- Manage inventory/assets
- Integrate with ITSM tools for ticket management
- Handoff to agents seamlessly in case of complex issues
- Provide 24/7 support
- Send important notifications/alerts to employees
Sales
- Streamline, supervise and automate sales conversions
- Provide real-time information connected to DWH/LOB/CRM systems
- Follow up with leads
- Send alerts to the sales team and provide key information: MSL, OTIF, payment terms
- Prepare reports
- Ingest data from various LOB systems such as ERP, CRM or Data Warehouses
- Answer questions on critical sales metrics like must stock list, revenue, receivables, market share, product performance etc.
- Support 24/7 and converse in users’ preferred language
Related Blogs & Insights
How AI Chatbots Can Help Transform Employee Experience
In this podcast, Jagan Jami, COO- Acuvate, discusses the various use cases and benefits of employee-facing chatbots.
Modernizing paper-based inspection system with Microsoft TEAMS APP, that could be used anytime, anywhere, and helps frontline workers stay connected wi making it easier for collaboration and on which all activities can be logged and submitted in real time.
As chatbot adoption rises, enterprises have started deploying specialized chatbots for each function or department, including HR, IT, business intelligence, and the intranet.
BotCore equips a multinational consumer goods company with enhanced employee experience chatbot and saved 47% employee time in regular HR/IT inquiries