Build Better Customer Relationship
With Self Service Options
Serve your Customer queries with an intuitive portal
Customer Portal Solutions
Business these days are fumbling to manage customer expectations to stand the pace. Customers are increasingly expecting self-service access to accurate information, rather than making calls or sending multiple emails for a specific information. With Acuvate’s Customer Extranet Portal, you can give them access to the related information avoiding delays due to overstuffed inboxes or long call waits.
Extranets signify the highest level of maturity in an organization’s collaboration initiatives. They help in faster collaboration, efficient business process management and also open new revenue channels. Be it your customers, vendors or partners, SharePoint’s powerful features provide the best platform to bring your extranet to life. Our customer portal offerings is a ideal collaboration tool for communication, collaboration , data management and business process automation.
In addition to be able to differentiate yourself from others, by better serving your customers information needs, Acuvate’s Customer portal software also benefits an organisation with reduced support costs, enhance ROI, create personalization, more financial visibility and build better relationships.
Functional Features
Order Management
- Get Quotes
- Place Orders
- Draft Orders
- Order Templates
- Track Orders
- Search Orders
- Order fulfilment
- 360° view of order
Finance Management
- Finance Dashboards
- Finance Reports
- View Invoices, payments, Credit Limits, etc.
- View by Company Code
Communicate & Collaborate
- Announcements
- Promotions
- Discussion forums
- Gamification
- Self Service
Contract Management
- Search Contracts
- View Contract Information
Delivery Management
- Search Deliveries
- Track Deliveries
Other Services
- Master Data Management
- Self Service User Management
Trusted by the best
Non Functional Features
ERP Integration
- Services for ERP Integration (Real time)
- SAP, Oracle, CRM, etc.
- Industry specific Line of Business (LOB) Applications, Integration ready.
- SAP NETWEAVER GATEWAY INTEGRATION 2.0 Certified
Highly Configurable
Features and Instances are configurable by
- Country
- Sales Organizations
- Customer
Personalization
- Bookmark favorite contracts
- Bookmark favorite actions
- User specific content (Announcements, News, Promotions, etc)
- Notifications for important events on the portal
Rich User Experience
- Mobile ready thru Responsive UI design
- No further investment required for Mobility
Global Rollout Readiness
- Multi Geo
- Multi Language
- Multi-Currency configurable
Analytics
- Detailed Portal Usage Reports
- Export search results
- Download Finance Reports