Chatbots And Mode 2
Before the emergence of Bimodal IT, many senior level executives have experienced disastrous failures with several IT projects and as a result were discouraged and hesitant to undertake major digital innovations for their organizations.
This lack of practice experience in innovative projects resulted in major confusion about Mode 2 amongst the executive circle. Many senior level executives faced challenges in fabricating a solid strategy for Mode 2. Organizations even started recruiting “matchmakers” – officers/analysts who have a clear understanding of the organization’s objectives and can come up with a robust Mode 2 strategy.
Why Chatbots In Mode 2 Strategy
- Short-Term Delivery
Any Mode 2 project, whether it is IT or business or vendor driven, requires a short-term delivery and immediate feedback. The objective of any Mode 2 project is to explore new things, get quick success rate feedback and repeat.
The success of chatbots in your enterprise is easily scalable and you can quickly know whether things are working out or not in the first 30 days.
- Legacy Systems Don’t Need Any Notable Changes
According to Gartner, there won’t be any major changes to legacy systems in an ideal mode 2 project. The firm says that even though there will be an element of risk in any Mode 2 project, a failure should not cause the business to topple over.
Again, chatbots serve as the perfect solution here since their integration won’t demand any changes to legacy systems and their usage/scope in Mode 2 can be controlled or limited as desired.
- Limited Technical Debt
The fast and agile development process of Mode 2 results in a lot of unresolved loopholes and un-refactored loose ends. One thing that is often overlooked and ignored by CIOs in Mode 2 is addressing this technical debt. This debt can be of any form (duplicated code, design & documentation debts etc).
Chatbots offer the least technical debt in any Mode 2 project and even if there are any loose ends in the bot building platform or chatbot, they can be addressed in the minimum amount of time.
- Chatbots Are The Future Of Innovation
80% of businesses want chatbots by 2020 – Oracle
Enterprise Chatbots are here to stay! If there is one thing all the major global enterprises, SMBs, startups are completely obsessed over, it is a chatbot. The recent advancements in Artificial Intelligence have revolutionized the use cases of a chatbot.
Business leaders around the world are constantly examining the different possible ways they could integrate & use chatbots in their organization.
Whether it’s improving employee productivity and communication or providing a 24/7 support to customers or producing a customized report with all the essential data, chatbots are entirely changing the way a company functions.
All these characteristics make chatbots an extremely desirable and worth-pursuing Mode 2 project for all CIOs. Chatbots not only offer a high degree a of digital innovation but also serve as a minimal-risk mode 2 project. Acuvate is the leading chatbot providers and its bots were recruited by several companies.