Azure Support Services

Azure Support Services

Improving IT infrastructure performance and cost optimization with a detailed understanding of business dynamics is our forte. Our managed services encompass assessment, advisory, implementation, operations, and support services.

Many businesses have counted on Azure, especially in the new normal, to meet the ever growing demands of infrastructure. Keeping a tab on uncontrolled financial and operational outcomes aligning to business needs is the need of the hour.

We offer services bundles to meet monitoring, technical and daily operational support of Azure to meet both IT and financial objectives. Besides the advisory services, analyzing the IT infra to monitor security, compliance, cost, and workloads are some of the wide range of services in our managed services.

Our Advisory and Managed Services
Server
Monitoring
Application Monitoring
High
availability
Patch
Management
Proactive optimization
Active Directory Maintenance
Antivirus & Malware Management
Network – Load balancing
Virtual Machine Management
Usage & Billing Reports
Server
Monitoring
DevOps
Support
Security & Compliances
DDoS
protection
Firewall
monitoring
Advance ATP solution

Did you know?
Through 2024, nearly all legacy applications migrated to public cloud infrastructure as a service (IaaS) will require optimization to become more cost-effective. – Gartner

How we Do It

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Acuvate’s IP portfolio comprising of BotCore, Optimum, and Azure Cost Optimization (ACO) leveraging AI technologies for intelligent automation are planted to practice efficiently. Our accelerators have demonstrated outcomes in reducing cost, increasing predictability, and service levels. 

Right from the round the clock availability of a support agent for a quick resolution to RPA bots in ACO granting role-based access, upon approval, to different systems without any wait time our IP handles it all. Reducing the SLA from hours to a few minutes, if not seconds, immensely boosts productivity and uptimes. Predictive maintenance on application and infrastructure to optimize and ensure uptime is our forte.

Our IP in infra optimization in most cases had carved out potential cost reductions of 30+% and constantly keep monitoring the various applications, SharePoint sites, content on usage, and access and recommend actions like purge or consolidation.

  • Support desk
  • L0 support
  • Agent support
  • Knowledge database
  • Triage requests

Optimum

  • End point analytics
  • Anomaly detection
  • Context aware, Incident prediction and self heal
  • Access management
  • Graph based artificial neural network
  • ML Ops
  • Data Ops
  • Predictive reporting

ACO

  • Server sizing
  • Server provisioning
  • Configuration management
  • Infrastructure optimization
  • DM Management
  • Infrastructure as a code
  • Application performance monitoring
  • Azure monitoring

Process & Framework

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Office 365 Support Service Security

ITIL Certified

  • ITIL framework driven processes
  • Mandatory ITIL foundation certification for all team members

Office 365 Support Service Desk

ODC

  • Onsite / Offshore model for Global coverage
  • 24X7 Support
  • Cost leverage with Offshore rates
  • Offices around the globe for a near shore requirement

Powerapps Enterprise Grade Security

ISO 27001 Certified

  • GDPR compliance
  • All resources trained in ISO principles
  • Quarterly Audits to ensure strict compliance

How you benefit

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Office 365 Support Services Certified

Certified expertise

Office 365 Support Services Investment

Cost Reduction

Office 365 Support Services Adoption

Accelerated adoption

Office 365 Support Services Up To Date

Always up to date

Office 365 Support Services Productivity

Increase Productivity

Office 365 Support Services Secure And Compliance

Safe secure and Compliant

Our Customers Around The World

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Connect With Us Today

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