Helpdesk requests are usually ‘basic’ or ‘simple’ questions that take a lot of time to answer, hence missing SLAs. Acuvate’s IT helpdesk bot takes care of these simpler questions and allows IT service desk agents to focus on more complex queries, therefore saving time and cost while greatly improving support efficiency. Our IT Helpdesk Bot uses machine learning to learn answers to repetitive support requests and improves the speed of your helpdesk over time.
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Acuvate’s IT Helpdesk bot, a new member of the IT support team helps people with support requests and quick resolutions. It instantly performs the most common or cumbersome tasks with quicker turn around time and ease. Our IT Helpdesk BOT frees up time of your critical resources as they can stay focused on work that adds value, rather than answering repetitive questions. It increases employee engagement and productivity as useful information is just a chat away.