Artificial intelligence today is impacting virtually every business process, function and technology. It is no longer possible for companies to stay competitive and relevant without adopting AI. Digital workplace in particular is one area where AI is making a significant impact and transforming the way work gets done in an organization.
Enterprise leaders across the globe are looking to modernize their intranets with AI and improve workforce digital dexterity.
AI and similar emerging technologies are facilitating the New Work Nucleus by transforming each and every aspect of the digital workplace – right from basic content management, collaboration, social networking, information accessibility to employee communications. The crux of the modern digital workplace is hence being redesigned.
AI is also the core of Mesh 3.0 – World’s First Autonomous Intranet by Acuvate.
Let’s deep dive into how AI is enabling the creation of an intelligent intranet and becoming a central component to its effectiveness.
Any information is only valuable as it’s findability and accessibility. Your intranet’s traditional enterprise search won’t cut it when your knowledge management system is flooded with zettabytes of data. In today’s workplace, employees spend nearly 20% of the workweek searching for internal information.
Imagine how productive your employees will be if you provide a Google-like search experience for retrieving their everyday documents, files and other information.
Modern intranets like Mesh 3.0 are equipped with an AI-enabled search feature – cognitive enterprise search. This tool connects all your internal and external enterprise systems including Office 365 and acts as a “one stop search” for your organization.
It understands natural language phrases and enables smart suggestions and auto-fill based on the user’s past activities and profile, and the keywords and semantics of the stored data. It uses intelligent ranking algorithms to showcase results based on relevance. As a result, employees don’t have to waste their time searching for information and be highly productive.
In the first point, we have established that AI enables a unified and intelligent search in your intranet. But in order for the search to be actually intelligent and successful, it needs two more things – good quality taxonomy and metadata. Without these, the search option gives duplicate and obsolete results, leading to user frustration.
Many companies today depend on manual metadata generation and tagging which is not only time consuming and unproductive but also prone to errors. As data grows at an unprecedented rate, manual approaches fail to serve the purpose. A Hoovers report estimates that the average cost of manually tagging one item runs from $4 to $7.
This is another area where AI is making a huge impact.
AI bots are being leveraged to:
AI not only tags your documents but also transforms your taxonomy into a living and breathing entity that automatically evolves along with your enterprise.
Most intranets today lack personalization capabilities. With no personalization, the information that is delivered on the intranet’s chats, forums, and dashboards is nothing more than what one would find in an overcrowded inbox. As a result, the users have to spend valuable time cutting through the clutter. This also decreases employee engagement and intranet adoption.
AI can empower the intranet to provide highly personalized experiences to the user. It recommends only relevant content to the user from multiple sources, based on their interests, preferences, location, and preferences. As soon as they open the intranet, users can see highly personalized articles, insights, documents, news, and peer updates. This personalization helps in driving engagement and adoption.
In addition to recommending the right content, AI also analyzes users’ persona based on their current activities, location and preferences to suggest the subject matter experts to connect with within the organization. This becomes even more important when fostering a collaborative culture across multiple geographies and business units.
AI-powered analytics help in harnessing and analyzing intranet users’ data. This provides insights into how employees across departments are engaging with the intranet. Management can use this data to measure intranet content effectiveness and optimize performance management and engagement strategies.
Most companies today are integrating AI chatbots with their SharePoint intranets to improve accessibility and drive personalization. Employees who are travelling can use a chatbot to check the latest intranet updates and access documents on the go. Users can also execute activities like leave requests, travel settlement requests, IT requests, etc. Intranet chatbots can also proactively send individualized alerts and announcements to employees and provide a personalized experience through a conversational interface.
Large enterprises which span across multiple countries and geographies need a multilingual intranet to eliminate language and geographical barriers and encourage collaboration across borders. AI and Natural Language Processing (NLP) are being used to build sophisticated multilingual and translation systems within the intranet. NLP helps these systems in understanding the intent behind sentences better, translating industry-specific language and improving the overall accuracy of translations.
AI is supercharging intranets. It takes the best features of the digital workplace – content, collaboration, search, analytics and makes them even better. It enables intranets to deliver a tailored, smarter, and more interactive user experience that enhances all-round productivity and engagement. It has become a must-have technology to meet the expectations of the modern workforce.
If you’d like to learn more about this topic, please feel free to get in touch with one of our AI and digital workplace consultants for a personalized consultation.
Acuvate’s Mesh 3.0 is The World’s First Autonomous Intranet Built on Office 365. It brings the best of Microsoft AI and SharePoint technologies to empower the digital workplace. It is built around SharePoint, Office Graph, Azure Cognitive Search and Cognitive Services, Teams, Power Apps and Power Automate, and features Azure machine learning, text analytics and speech services.