- Bots need to communicate with users using not only text, but images, cards, buttons and more.
- Currently Skype for Business client doesn’t support a rich bot experience.
There are ways to work around this – providing a choice of options instead of buttons, using the inbuilt HTML markdown support instead of cards, and sending file attachments instead of images etc.
It is important to note, however, that the benefits of this channel far outweigh the current limitations. We expect that Microsoft will soon be releasing updates to the Skype for Business client that are certain to make it more bot-friendly.
For now, we will continue to make the connector more stable as we start doing production deployment for our customers. We have an amazing team of Azure architects, .NET ninjas & Office 365 experts who are working round the clock in order to bring the best of our innovation to our clients.
We would like to thank the amazing people at Microsoft. The invaluable information they have shared all over the internet in the form of forums, blogs, MSDN, GitHub has greatly impacted our journey towards becoming the first company to launch Enterprise Ready Skype for Business Bots!
If you’d like to learn more about this topic, please feel free to get in touch with one of our experts for a personalized consultation.