Machines having cognitive abilities of their own is a concept that has revolutionized industries. The revolution introduced us to the wonderful and intriguing world of Artificial Intelligence. AI has been pivotal for the computing industry for the past few years. The most vivid and apparent manifestation of AI is the arrival of chatbots, which have been successfully incorporated by many organizations and businesses. They’ve seen tremendous success in terms of increased revenues, better customer interaction, and increased accuracy. However, while a few organizations use chatbots extensively, many are oblivious to the concept. In this blog post you will know what a chatbot is and why as a business owner you should be using them.
Chatbot is software which is trained to understand natural languages. You could ask it a question and voila! You’d get a reply. According to Wikipedia, they treat conversations like a game of tennis; talk, reply, talk, reply. So, what exactly is it, about them, which should excite you?
Chatbots can bring the much-required consistency to your business. Bots are precise when handling and processing data. Unlike humans who tend to lose their edge while performing repetitive tasks, bots excel in this sphere. Moreover, humans, being emotional tend to react to situations or scenarios differently, a bot on the other hand does not.
And given the current market/industry landscape, AI is making progress and growing by leaps and bounds, it is safe to say that future holds infinite possibilities.