An intranet is an integral part of a modern digital workplace. Intranet strategy can have a direct impact on other channels. For example, organisations want to reduce conversations through emails. Intranet-based communications like socializing platforms can help reduce the number of emails conversations. Therefore, the number of emails sent and received can be an important measure.
One of the key benefits of an intranet is that it is accessible from any location at any time. It also provides self-service which adds real value to an organization’s IT helpdesk and HR. A self-service approach is usually a specific aim of these support services. If there is a reduction in the support calls or service tickets to IT helpdesk or a specific rise in the use of an application, then you can see that the intranet has had a positive impact on the organization.
You may consider Acuvate’s MeshBot, an intranet bot that is always connected to your intranet, brings you the latest news, finds required documents, gives timely updates, automates and streamlines mundane, labour-intensive tasks provides self-service options and can assist employees 24×7.