By 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development – Gartner
As Microsoft CEO, Satya Nadella said “Bots are the new apps”. 2017 witnessed the rapid advancements in the fields of Machine Learning, Natural Language Processing and Conversational User Experience (CUX) paving the way for a more intelligent and efficient AI-Powered chatbots.
In 2018, more Enterprises will develop a bot strategy and use an AI-Powered chatbot platform to deploy, train and manage bots not only in the B2C scenario but also in B2B and B2E workflows.
Use cases of bots in the workplace will include automation of tedious tasks and quicker and convenient delivery of business insights to decision-makers. Enterprise need to assess their internal operations and recognize where chatbots can be a good fit. Some B2E examples of bots are: