Digital self-service technologies help employees get details about fellow employees such as contact details, birthdays, hobbies and so on. At the same time, it reduces traditional paperwork and time-consuming processes for employees to know about any discrepancies in attendance, leave requests, payslips, deductions, PF, ESI, TDS etc.
The current trend in the ESS tools is about incorporating NLP/ML, which is playing a key role in self-service personalization. Integrating AI-powered chatbots into ESS applications creates a self-service interface where an employee can apply for a leave, access personal details, payroll details, update contact details and also resolve basic IT issues by interacting with a virtual agent.
Employees can chat with the chatbot using conversational user interface and ask to raise a request on their behalf. This helps employees increase work efficiency and enhance employee experience.